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Window 2026-03-03 → 2026-05-31 · 79 captured reviews
May 2026 · 8 SKUs · Amazon US
Data source. Each product card shows two numbers: our derived (the avg rating + count from the 79 reviews we captured ourselves across 2026-03-03 → 2026-05-31) and Amazon's published(the total ratings figure currently visible on the product page). The derived numbers drive the complaint themes; the Amazon numbers are shown for context. Products with fewer than 25 captured reviews in the window are flagged “low confidence” — small samples are volatile.
How themes are derived. Each captured review is tagged by an LLM into a fixed list of 9 themes (sound quality, battery, fit, ANC, value, durability, connectivity, design, customer service) with sentiment positive / negative / mixed / neutral. A theme is flagged ↘ when net sentiment (negative% − positive%) within that theme is ≤ −0.30. Positive-leaning themes are excluded from this report by design.
Reviewers most often complained that the sound was disappointing, especially weak bass and lower-than-expected volume compared with older Beats. Several also reported plastic or headband parts snapping or coming apart after light use, with a few fit issues such as oversized earcups or hair pulling.
The main complaint was that earbuds sold as new arrived in opened or missing packaging and appeared used or dirty. One reviewer also said the earbuds did not hold a charge long enough and came without a charger.
Reviewers reported earbuds that would not pair, a left earbud that did not work, and an earbud that failed within six months. Fit complaints included ear pain and bleeding, with negative tagged mentions also for sound quality, ANC, and battery.
The main complaints were about sound quality, followed by design, battery, and connectivity issues; all four themes are trending negative. The 1-star review said the box arrived already opened and taped shut.
Reviewers most often complained about sound quality and battery life; the negative review provided specifically cites insufficient battery life for all-day work use and problems after heavy sweating.
